处理人际关系

Q1 How would your present boss describe you?

你现在的老板如何评价你?

提问关键词

了解应聘者的性格;

了解应聘者的个人品质;

考查应聘者是否知道自己的优缺点。

回答关键点

从性格、人品的角度来谈论;

从工作态度的角度来谈论;

多谈论优点，也要认识到缺点;

避免吹嘘自己或过于自负。

回答模板1

He always says that I am a responsible，efficient，liberal and honest person.He always speaks to me，“Conscientiousness is one of your strengths，and you always try your best to accomplish all the things that you are in charge of.While sometimes you are so straightforward that you may make other colleagues unhappy.You must make great efforts to overcome it.”

他常说我是个有责任感、效率高、心胸宽广和诚实的人。他总是对我说:“认真负责是你的一个优点，你总是能尽心尽力地把职责范围内的事办好。当然有时你过于真诚和直率，这样会令其他同事感到不快。你应该努力改正这一缺点。”

回答模板2

He always says that I am attentive，energetic and enthusiastic.He relies on my working capability and believes I can do what he has told me to do perfectly.He says my strongest personality is that I can think further on everything and take on jobs that bother other people .

他总是说我很细心、精力充沛，做事很有热情。他相信我的工作能力，相信我能把他让我做的事情做得尽善尽美。他说我最大的优点就是我能在每件事上都多想一步，而且我能承担别人认为烦恼的工作。

回答模板3

He says that I am diligent，industrious and always willing to lend my hands to others.I think it is not difficult for me to achieve this.I approach things enthusiastically and I am cheerful and friendly.I love my work and my colleagues.My motto is“The rose is in her hand; the flavor is in mine.”

他说我工作认真、勤奋，而且总是乐于助人。我认为对我来说做到这一点并不难。我热情地对待每件事，而且我性格乐观、友好。我爱我的工作以及我的同事。我的座右铭是:“赠人玫瑰，手有余香。”

回答模板4

My current manager says I am an honest，hardworking，initiative，prudent，earnest and responsible man.I will take what my manager have said and give top priority to the overall situation at work，and my teamwork spirit impressed him so much.

我现在的经理说我是一个诚实、勤奋、积极主动、严谨、认真、有责任感的人。在工作中，我会尊重经理的安排，并以全局为重，而且我的团队精神深深地打动了他。

Q2 How did you get along with your boss in your previous job?

你和前上司的关系如何?

提问关键词

考查应聘者与人相处的能力;

考查应聘者与上级交往的能力;

了解应聘者对前上司的评价。

回答关键点

谈论一些能体现你与前上司良好关系的事例;

避免谈论与前上司发生过的矛盾;

可以谈前上司值得你学习的地方。

回答模板1

I have a good relationship with my previous boss，even though we are different people.He always said I am a considerate person who knows how to resolve the conflicts.Of course，we disputed about vital problems，because we both stuck to our own principles.But our disputes were just over issues and never became personal，so we were soon reconciled again.

我和前上司的关系很好，尽管我们是不同的人。他总说我是个考虑周到的人，也擅长解决矛盾。当然，我们也因为一些重大问题发生过争论，因为我们都坚持自己的原则。但是我们的争论只对事不对人，所以我们很快就会和好如初。

回答模板2

I have a good relationship with my previous boss，and we often have a drink after work.We took our family to go on a holiday together last year.We never talk about work after leaving the office，and then he always chats with me in the character of a friend.We have a lot of interests in common，so we have many topics to talk about.

我和前上司的关系很好，下班之后我们经常去喝一杯。去年我们还一起带着家人去度假。下班后我们从不谈论工作，那时他常会以朋友的身份跟我聊天。我们有很多共同爱好，所以我们有很多话题可聊。

回答模板3

My previous boss is not only my boss but also a good teacher and helpful friend.He is twenty years older than me and we are good friends despite difference in age.He is a wise man and he helped me a lot both in my work and in my life.I often asked him for help when I was in trouble.He felt regretful that I would resign and land a better job，but he encouraged me to do so.I think it was an honor fo r me to work for him.

我的前老板不只是我的老板，而且还是我的良师益友。他比我大20岁，我们是忘年交。他是一个聪明人，而且他在工作和生活中都给了我很多帮助。当我陷入麻烦时，我都会去向他寻求帮助。对于我要另谋高就这件事他也表示遗憾，但是他鼓励我这么做。我觉得曾经为他工作是我的荣幸。

回答模板4

My previous boss is easy to approach and we have a good relationship with each other.He treats the employees as his friends，and we often get together to enjoy ourselves in Karaoke.Singing can make our relationship cl oser.

我的前老板很容易相处，我们关系很好。他对待员工们就像对待朋友一样，我们经常一起去唱卡拉OK，而且玩得很开心。唱歌也能使我们的关系拉得更近。

Q3 How would your friends or colleagues describe you?

你的朋友或同事如何评价你?

提问关键词

了解应聘者的性格;

了解应聘者跟同事的关系如何;

了解应聘者为人处事的能力。

回答关键点

如何与朋友相处;

如何与同事共事;

谈论自己的为人品格;

谈论自己的热心。

回答模板1

My colleagues say I am a person who is willing to help others.“Helping others”is my motto.Sharing my own talents and helping others can make me feel satisfied.Although it is not my part of job，it has always helped me to succeed.It has also made me an essential part of my department.All my colleagues like me，and which can make us coordinate with each other better and work more efficiently.

我的同事们说我是一个乐于助人的人。“帮助他人”是我的座右铭。分享自己的才能和帮助别人能使我感到满足。虽然这不是我的分内工作，但是这样做总是能帮助我获得成功。这也让我成了我所在部门不可或缺的人。所有的同事都喜欢我，这也能使我们更好地配合、更高效地工作。

回答模板2

They would say I am a dependable friend and a capable colleague.People who work with me don't need to care about the trifles in the office，because I can take care of everything.And I am a humorous man who likes talking and laughing，so they say it is very happy to work with me.We often dine and play together after work.We went climbing together several months ago.

他们会说我是一位值得信赖的朋友，也是一位很有能力的同事。和我一起工作的人用不着操心办公室里的琐事，因为大事小情都是由我来张罗的。我是一个幽默的人，爱说也爱笑，他们说和我在一起工作非常愉快。我们下班之后经常一起聚餐、一起玩。几个月前，我们还一起去爬山了。

回答模板3

My friends say I am a considerate and dependable person.They often confide their troubles to me，and I help them out patiently every time.I am good at social contact and friendship is important to me.I can not imagine what my life will be like if I have no friends.As an old saying goes，“A life without a friend is like a life without a sun.”

我的朋友们说我是一个体谅别人和值得信赖的人。他们经常向我倾诉他们的烦恼，而我每次都耐心地帮他们解决。我很擅长社交，友情对我来说十分重要。我想象不出如果没有朋友的话，我的人生会是什么样子。就像一句老话说的那样:“人生没有了朋友，犹如生活没有了太阳。”

回答模板4

My friends would say I was always a big help when they needed it，because I always try to help them whenever I can.I think friendship is mutual，and if you treat your friend with all your heart，your friend will treat you in the same way.The successful people always have a lot of friends.As the saying goes，“Many hands make light work.”

我的朋友们会说我总是为他们雪中送炭，因为只要我做得到，我总是尽力帮助他们。我认为友谊是相互的，如果你全心全意地对待你的朋友，那么你的朋友也会以同样的方式对待你。成功人士往往都有很多朋友。俗话说得好:“众人拾柴火焰高。”

Q4 How do you get along with older/younger co-workers?

你如何与较年长/较年轻的同事相处?

提问关键词

考查应聘者的人际交往能力;

考查应聘者与不同类型的人打交道的能力;

考查应聘者解决问题的能力。

回答关键点

较年长的同事:学习他们丰富的经验;

较年轻的同事:创造良好氛围，帮助他们成长;

鼓励新同事独立解决问题。

回答模板1

If the co-workers are older: there are times when I know that a new way of doing something makes more sense to me，but I might realize that this way may not be the best way to get the job done.As a consequence，I respect my older co-workers' knowledge and I should learn how to make a suggestion at the appropriate time.I can learn a lot of things from their rich experience，and it will develop my ability.

如果同事比较年长:很多时候我知道用一个新的方法做事对我来说会更有意义，但我可能会意识到这或许不是完成工作的最好方法。因此，我尊重那些较年长同事的知识，并且我应该学会如何在恰当的时候提建议。我能从较年长同事的丰富经验里学到很多东西，这也有助于提高我自己的能力。

回答模板2

If the co-workers are younger: I quickly realized it was not my job to parent the younger people with whom I work; my job is to get to know them and find common ground for us where we could work efficiently together.It took time，but the result was worth so many efforts.In the future，I will be willing to lend my hand to them whenever they need.But I hope they can solve problems by themselves gradually，after all，no one can help them at all times.

如果同事比较年轻:我很快地意识到我的工作不是像父母一样教育和我一起工作的年轻同事;而是了解他们，找到我们的共同点，使得我们可以一起高效地工作。这需要时间，但结果值得付出这么多努力。将来，无论他们何时需要帮助，我都会伸出援手。但我希望他们能逐渐地独立解决问题，毕竟，没人能一直帮他们。

回答模板3

I will share my interests with my co-workers.We can talk about the current showing movies or the daily news and so on.It promotes the relationship between my colleagues and me whether they are older or younger than me.In addition，taking part in activities together is also a good method to help colleagues cooper ate better in the future works.

我会和同事分享我的爱好。我们可以谈论正在上映的电影或者每日的新闻等。这能帮助增进我与同事间的感情，不论他们比我年长还是年轻。另外，一起参加活动也是一个好方法，能让我们在日后的工作中更好地合作。

回答模板4

I don't think that age can obstruct the communication between co-workers.I can get along well with others no matter how old they are.When I work together with a colleague who is older than I am，I'll show my respect; while if I need to finish some work with a younger colleague，I won't put on airs.In a word，to complete the tasks perfectly is the first priority.

我认为年龄不会成为同事间沟通的障碍。我可以和任何年龄的人很好地相处。当与比我年长的同事一起工作时，我会表现我的敬意;而当与比我年轻的同事一起完成工作时，我也不会摆架子。总之，圆满完成工作才是第一位的。

Q5 What kind of people do you like to work with?

你喜欢和哪种类型的人一起工作?

提问关键词

考查应聘者对自我和他人的要求;

考查应聘者与人相处的能力。

回答关键点

谈论自己欣赏的优秀人品;

解释为什么喜欢跟这类人一起工作。

回答模板1

Working with people is good experiences，especially when you work with people who have rich experience，because you can learn lots of things from them.I like to work with people who are kind and open.After all，nobody wants to work with a stingy person.

和其他人一起工作是不错的经历，尤其是跟经验丰富的人一起工作，因为你能从他们身上学到很多东西。我喜欢和心地善良并且心胸宽阔的人一起工作。毕竟，没有人愿意跟小气鬼一起工作。

回答模板2

I like to work with open-minded people who would wish to share ideas and resources with others.I like to work with people who criticize others in the front but not at the back.And I like to work with people who can give an ear to the other about what that person wants to say.Sometimes，the narrow-minded people make me frustrated.

我喜欢跟心胸宽阔，并且愿意跟别人分享想法和资源的人一起工作。我喜欢跟那些能当面指出错误，而不是在背后说别人坏话的人一起工作。我喜欢跟那些能倾听别人想法的人一起工作。有时，心胸狭窄的人使我泄气。

回答模板3

I admire a person who is honest，flexible and easy-going.I like to work with people who never defame others with false statements and create further problems.

我欣赏诚实、灵活而且容易相处的人。我喜欢跟从不用假话诋毁别人以进一步制造事端的人一起工作。

回答模板4

I would like to work with people who are careful，curious and creative.People who are careful with the work can do the work better.People who are curious about everything can find ways to resolve work related problems easily.People who are creative can use that quality to find a better way in the work they do.

我喜欢跟细心、有好奇心、有创造力的人一起工作。细心的人能把工作做得更好。对事物充满好奇心的人能够很容易地找到方法去解决那些与工作有关的问题。有创造力的人能利用这一品质在他们的工作中找到更好的方法。

Q6 How would you go about building relationships with new work colleagues?

你会用什么方式与新单位的同事建立起友好的关系?

提问关键词

了解应聘者处理人际关系的技巧;

了解应聘者适应新环境的能力。

回答关键点

积极融入新环境;

使用何种方法适应新环境和新同事;

该方法产生的作用。

回答模板1

I think the key point of building relationships with new work colleagues is to listen and pay attention to what they say and concern.When you join a new group，you must learn to adapt yourself to your new working environment.After adapting yourself to your new working environment，you can work more efficiently.

我认为与新同事建立良好关系的关键点是注意聆听他们讲些什么以及他们关心些什么。当你新到一个单位的时候，你必须学会适应新环境。当你适应了新环境之后，你就能工作得更有效率。

回答模板2

As a newcomer，I think it is important to make some contributions，suggestions，and comments，but you must know how to raise these things at the appropriate time，otherwise，you will get a bad result.When I join a new group，I will listen and observe carefully，and I will learn from my elder colleagues as much as possible.

作为新人，我认为做贡献、提建议、做评论固然重要，但是你必须知道如何在适当的时候提出这些事情，否则，你会得到一个不好的结果。当我新到一个单位的时候，我会仔细地聆听和观察，并且会尽可能多地向年长的同事们学习。

回答模板3

When you come to a new company，you should try your best to help others.People who are willing to help others is popular everywhere.During the process of helping others，you can get to know your new colleagues and find out about any problems and the possible causes of the problems.

当你刚到一个新单位的时候，你应该尽力去帮助别人。乐于助人的人在哪里都会受欢迎。在帮助别人的过程中，你也能了解到你的新同事、发现任何存在的问题以及造成这些问题的原因。

回答模板4

I think I will communicate with my new colleagues a lot，and I am good at dealing with people.In my opinion，I can learn a lot from my colleagues and solve many problems through communication.I have the ability to communicate with different people in different positions.For example，when I communicate with a colleague，I know what kind of communication method will enable us to unders tand each other better.

我认为我会与新同事多交流，而且我非常善于与人相处。在我看来，通过交流，我可以从同事那里学到很多东西，也能解决许多问题。我能与处于不同职位上的不同的人交流。比如，当我与同事交流的时候，我了解何种交流方式会使我们更好地理解彼此。

Q7 What types of people do you have trouble getting along with?

你和哪种类型的人相处有困难?

提问关键词

考查应聘者处理人际关系的能力;

考查应聘者解决问题的能力;

了解应聘者的自我要求意识。

回答关键点

不要只是说自己与任何人都能相处得好;最好举出你不太喜欢的那种人的类型;

提出改善相处困难这个问题的解决办法。

回答模板1

I understand different people and different work styles，but I have a hard time with people who only do work earnestly which is seen by the manager.I think we should treat our work with positive attitude whether it is seen by the manager or not.

我非常了解不同的人和不同的工作作风，但是我和那些只在经理眼皮底下才认真工作的人相处起来有困难。我认为不管经理看没看见，我们都应该用积极的心态对待工作。

回答模板2

I get along well with almost everyone，but I think I have the hardest time getting on well with people who think they're always right.Not everything is black and white and many times there are multiple ways of doing something.In my last group，I had a coworker who always believed his way was the correct way.That was fine，but when you tried to explain another view point，he didn't listen.He started to talk louder and began to think it was a debate.I tried to avoid him for a while，but I realized I should put in an effort to deal with his personality.Basically，I had to change the way I talked to him.I was very careful with my words and always said something like“That's a great idea，but could we add this to it?”or“I definitely agree with you，but can I get your opinion on this method?”To tell you the truth，I would rather not deal with a person like that，but I thought what I should do was to find a good way to get on with him.

我几乎和每个人都能相处得很好，但是我觉得我跟固执己见的人相处起来最困难。并不是所有的事情都是黑白分明的，很多时候有多种方式来做某件事。在我以前的团队中，我有一个同事总是认为他的方法就是正确的方法。那很好，但是当你尽力去解释另一种观点的时候，他却不肯听取意见。他开始提高嗓门，并开始把这当成一场辩论赛。我有一阵子尽量回避他，但是后来我意识到我必须努力与他的这种个性相处。基本上，我必须得改变我对他说话的方式，我必须得注意自己的措辞，并且时常会这样说:“真是个好主意，但是我们能把这点加上吗?”或者“我非常同意你的观点，但是对于这种方法，你有什么观点吗?”老实说，我不愿与这种人相处，但是我认为我应该做的是找到好的方式去和他相处。

回答模板3

I get along well with almost everybody，but I tend to get frustrated at people who always say yes and end up not delivering.I expect honesty and integrity，and saying yes should mean yes.Perhaps I should urge them to complete the task in a proper way.Only in this way can we finish our work on time and make c ontribution to the company.

我几乎能和每个人相处得很好，但是光说不练的人会使我感到泄气。我盼望人们诚实和正直，并且说到就应该做到。或许我应该用一个恰当的方式督促他们完成任务。只有这样我们才能按时完成工作并为公司做出贡献。

回答模板4

I don't like people who pay little attention to the work.It won't be a pleasant experience to work with them.In my opinion，everybody should take the responsibility to finish the tasks well.I remember an ex-colleague who often made perfunctory attempts to his work.I asked him to revise his report again and again，but he never did.I really don't want to work with this type of people.

我不喜欢那些对工作不上心的人。与他们共事不会是愉快的经历。在我看来，每个人都应该对工作尽职尽责。我想起一位以前的同事，他总是敷衍了事。我一再要求他修改他的报告，可他就是不去改。我真的不想和这类人一起工作。

Q8 Do you prefer to work alone or as part of a team?

你觉得一个人工作比较好，还是作为小组成员工作比较好?

提问关键词

了解应聘者更倾向何种工作方式;

考查应聘者的团队精神;

考查应聘者的工作能力。

回答关键点

不要只选择一方面来谈论;

应该体现出自己在两方面都很擅长;可以举出具体事例来说明。

回答模板1

Both working with others and working alone are good for me，although working alone is a bit complicated.Because nobody will supervise me any time I need help when I work alone.But this is good，because it is a challenge for me.Though I can learn without depending on others' capability，working with others can build up strength to make us achieve the goal of the firm.I think an excelle nt employee needs to be good at both.

对我来说，与其他人一起工作和独立工作都可以，尽管独立工作有点复杂。因为当我独立工作时，没有人能在我需要帮助的时候可以随时指导我。但是这也不错，因为对我来说是个挑战。虽然不依靠别人的能力我也能学到东西，但是与其他人一起工作能集结力量，使我们实现公司的目标。我认为一个出色的员工应该在这两方面都很擅长。

回答模板2

I am equally comfortable working as a member of a team and independently.From the job description I could see similarities to my previous position where there were some assignments that required a great deal of independent work and others where the team effort was most effective.As I said，I'm comfortable with both.

作为小组成员工作和独立工作都会让我感到很舒适。从这份工作的岗位描述中我可以看到它和我前一份工作的相似之处，那就是一些任务要求进行大量的独立工作来完成，而其他的任务团队合作来完成会最有效率。就像我所说的，独立工作和团队工作都让我感到舒适。

回答模板3

In my previous job，I have worked with many people as a team.That means we need to do our part on time to meet our mutual deadline.This is a kind of team work as well as independent work.I have strong team spirit，and I'm very comfortable working on a team，but I can also work independently.

在我前一份工作中，我跟许多人一起作为一个团队工作过。这就意味着我们每个人必须按照进度做好我们自己的分内工作，这样才能与彼此的完成期限相对接。这是一种团队工作，同时也是独立工作。我有很强的团队精神，而且团队工作让我感到很舒适，但是我也能进行独立工作。

回答模板4

In university，I enjoyed playing basketball，and it required team play，so the overall goal of learning to be a member of a group was important.In my previous job，it took me a lot of time to work independently，and it developed my ability in this aspect，so I am good at both.

上大学时，我喜欢打篮球，它需要全体配合，所以学会成为团队一员这一总目标是非常重要的。在我的上一份工作中，许多时候我都要独立工作，这锻炼了我在独立工作方面的能力，所以独立工作和团队工作我都擅长。

Q9 What have you learned about dealing with people from your experience?

在你以往的经验中，与人相处这一方面你都学到了什么?

提问关键词

了解应聘者的为人处事之道;

考查应聘者是否善于总结经验;

考查应聘者处理人际关系问题的能力。

回答关键点

从尊重他人的角度来回答;

从坦诚相待的角度来回答;

要体现出自己的优点。

回答模板1

I have learned that listening is the most important part of dealing with people，especially when they are in trouble.If you want to help them，you must listen to them carefully and understand their worries and concerns first.People always need to get their worries off their chest before they can feel satisfied.

我学会了在与人打交道时，倾听很重要，尤其当他们有麻烦的时候。如果你想要帮助他们，你必须首先认真听他们的倾诉，并且了解他们所担忧和关心的事情。人们往往需要在倾吐担忧之后才会感到满足。

回答模板2

I have learned that you have to put yourself into the other person's shoes，and it is important to treat everyone with respect.You should remember that every person at every level likes to be respected and praised.And if you pay them the respect they deserve，they will respond to you friendly and feel good about themselves and their jobs.

我学到的是你必须得将心比心，而且尊重每个人是很重要的。你应该记得每个阶层的每个人都喜欢得到尊重和受到表扬。如果你给了他们应得的尊重，他们就会友善地回应你，而且也会对他们自己和他们的工作感到满意。

回答模板3

I have learned that we should treat each other heart to heart.It is common that you will come into conflict with others.I think it is best to talk things out when there is tension.You must try to focus on how to solve the problems an d not your different opinions.

我学到了人与人之间应该坦诚相待。你和别人之间发生冲突是很正常的事。我认为遇到紧张的情况时，最好把话摊开来说。你必须设法把焦点放在如何解决问题上，而不是你们的意见分歧上。

回答模板4

Don't waste others' time is what I have learned from working with others.Time is valuable to my colleagues as well as myself.If I want to have a talk with my co-workers，I'll make an appointment in case of interrupti ng their works.

不要浪费别人的时间，这是我从与人合作中学到的。无论是对于同事还是我自己，时间都是非常宝贵的。如果我想和同事谈论一些事宜，我会先预约，以免打断别人的工作。

Q10 How do you cope with disagreements with colleagues?

你和同事意见不合会怎么处理?

提问关键词

考查应聘者解决争议的能力;

考查应聘者与人相处的能力;

考查应聘者顾全大局的能力。

回答关键点

不固执己见的态度;

听取别人的意见;

把这种情况当成挑战。

回答模板1

On such an occasion，I would try to listen to everyone's opinions and try my best not to be stubborn.I would try to consider everyone's suggestions when making decisions.I often face various difficulties in my work，and I can not only face them but also solve them as soon as possible.I'm a problem solver by nature.Nothing can puzzle me for a long time.If it does，I just keep working until I conquer them.

在这种情况下，我会尽量听取每个人的意见，并尽力不固执己见。在我做决定的时候，我会考虑每个人的意见。在工作中我经常要面对各种困难，我不仅能面对它们，也能尽快地解决它们。我是个天生解决问题的好手。没什么困难能困扰我太长时间。即使有，我也会一直努力，直到战胜它们。

回答模板2

It's not easy to satisfy everyone，and it is common that we will have disagreements with colleagues at work.In this case，I will talk with him calmly and reasonably but not quarrel with him.I think if the dispute is to be resolved，we must learn to give and take.

要使所有人都满意绝非易事，而且在工作中和同事意见不合很正常。在这种情况下，我会心平气和地和他交谈，而不是和他争论。我认为若要争执获得解决，我们必须学会互相让步。

回答模板3

I just graduated from university，so I haven't had a chance to get along with colleagues.But if this kind of situation happens，I will communicate with my colleague to find out our problems，and then we will tackle it together.

我刚从大学毕业，所以还没有机会与同事相处。但是如果发生了这种情况，我会与我的同事沟通，找到我们的问题所在，然后一起解决问题。

回答模板4

In my previous job，I didn't hit it off with one of my colleagues.We were both on the same level，and we needed to cooperate with each other in our work.So in the end，I went to fetch him，and persuaded him that we should talk with each other and find an effective way to solve our problems.After we talked with each other frankly，we worked more productively together.

在我的上一份工作中，我和一位同事的关系不太融洽。我们两个人都担任同级别职务，而且我们在工作中需要彼此协作。所以最后，我去找他，说服他跟我好好谈谈，以寻求一种能够解决我们之间问题的方法。在坦诚地交谈之后，我们一起工作起来更有效率了。

Q11 What would you do if someone uncovered a mistake you had made?

如果有人发现你犯了错误，你会怎么做?

提问关键词

了解应聘者是否善于听取别人的意见;

了解应聘者解决问题的能力;

了解应聘者面对挫折的态度。

回答关键点

深刻意识到错误;

立即改正错误;

避免再犯错误;

感谢给你指出错误的人。

回答模板1

If I was aware of the mistake I had made，I would apologize straight away and do anything I could to minimize the losses of the company.If I was asked to apologize to a client，I would do it immediately rather than try to pass the buck or pretend it was not my fault.I think it doesn't matter when you make a mistake，and what most important is how you face it.Attitude is a key to everything，and the good attitude can help you correct the mistake you have made quickly.

如果我意识到我犯了错误，我会立即道歉，并且尽量把公司的损失降到最低。如果要求我向客户道歉，我也会立刻这样做，而不会推卸责任，或者假装那不是我的过错。我认为犯错不要紧，重要的是你如何面对它。态度决定一切，好的态度也能帮助你更快地改正你所犯的错误。

回答模板2

Fundamentally，if I were in the wrong，I would own up to it.Everyone makes mistakes and the people who point out your mistakes are your real friends.The best way to correct mistakes is to avoid them.I must work carefully in the future to avoid making mistakes again.I think it is not only responsible for my work but also for me.

我的基本原则是，如果是我的错，我就爽快地承认。每个人都会犯错，能指出你错误的人才是你真正的朋友。改正错误的最好方式是避免错误。在以后的工作中我必须仔细认真，以避免再次犯错误。我认为这不仅是对工作负责，也是对自己负责。

回答模板3

If someone uncovered a mistake I had made，I would mend it at once.I remember one time when a customer was having trouble with the new software we had just installed.I tested that software systematically but it didn't work fine.Later，a younger colleague pointed out a mistake I had made in one of the steps.Suddenly，I saw the light and I thanked the colleague sincerely.

如果有人发现了我犯的错误，我会立即弥补过失。记得有一次，一个客户在使用我们新安装的软件时发生了问题。我系统地测试了软件，但是问题还是没能得到解决。后来，一个比我年轻的同事指出了我在其中一个环节犯的错误。突然间，我豁然开朗，并真诚地感谢了这位同事。

回答模板4

If it is my fault，I will apologize and keep an open mind.I will manage to remedy the loss at the first time.Actually，I don't think that mistake is a terrible problem as long as we take measures in time.

如果是我的过失，我会道歉并虚心接受他人意见。我会试图在第一时间补救。事实上，只要我们能及时采取措施，我认为出错不是很严重的问题。

Q12 If your boss blames you，but it is not your fault actually.What will you do?

如果你的老板批评了你，但实际上不是你的错。你会怎么办?

提问关键词

了解到应聘者面对困境的反应;

了解应聘者与上司沟通的能力;

了解应聘者的工作态度。

回答关键点

具备冷静客观地处理问题的能力;

不要当场就据理力争;

先处理好事情，然后找机会跟上司沟通。

回答模板1

A boss is also an ordinary person，and he will make mistakes，too.I will accept the punishment even if it is not my fault，because I think I can learn something from it，and I do not want to quarrel with my boss.

老板也是普通人，也会犯错误。我会接受批评，即使那不是我的错，因为我可以从中学到一些东西，而且我不想和老板发生冲突。

回答模板2

I think arguing is useless at that embarrassing time.I will make efforts to complete the things that he is unsatisfied with，and I will try to explain to him at the right time when everything goes past.I think all the reasonable people will understand me.

我认为在那种窘迫的环境下，争论是无用的。我会竭尽全力把他不满意的地方尽量完善。然后当一切事情都过去，我会选个恰当的时候试着跟他解释这件事。我认为所有通情达理的人都会理解我的。

回答模板3

I will correct the mistake immediately，and when everything goes past，I will look for an opportunity to explain to my boss.I think it is common for everyone to be treated unfairly at work，and sometimes this kind of unfair treatment is caused by misunderstanding.So how to clear the air at the right time is important.

我会立即把错误更正，当事情过去，我会找机会向老板解释。我认为对每个人来说，在工作中受到不公正的对待都是很正常的，而有时这种不公正对待是由误会造成的。所以如何在恰当的时候消除误会尤为重要。

回答模板4

The aim of correcting mistakes is to avoid them and make the work and the company move on well.As the boss and I have the same goal，why don't I correct mistakes immediately and minimize the losses? When I solve the problems successfully，my boss must be satisfied with what I have done，and I think it is not late for me to explain to him about that by then.

改正错误的目的是避免犯错误，并使工作能够继续进行，使公司能够继续良好运作。既然老板和我有着相同的目标，为什么我不立即改正错误并把损失降到最小呢?当我成功地解决了问题，老板一定会对我的所作所为感到满意，我认为到那时再向他解释这件事也不迟。

Q13 Do you have any source of contacts?

你有人脉资源吗?

提问关键词

了解应聘者掌握的商业资源;

了解应聘者的沟通能力;

了解应聘者是否能给公司带来效益。

回答关键点

从交际范围的角度来回答;

表现自己与客户的良好关系;

表现自己的交际能力;

可以谈论自身商业资源给公司带来的好处。

回答模板1

Yes，of course.I have had a couple of years experience in this field，and during the process of selling，I have established a wide relationship with my customers.My customers and I are good friends now.I am capable of communicating，especially I have a strong ability to talk with strangers and win their trust，and I think it is necessary for my future development.

是的，我有人脉资源。我在这一行业有着多年的工作经验，在销售过程中，我也发展了广泛的人脉资源。我和我的客户现在都是好朋友。我有着很强的交际能力，尤其是和陌生人交谈并取得他们信任的能力，我认为这对我未来的发展是极其重要的。

回答模板2

Of course I have.I'm good at social intercourse.I have a lot of friends from many industries，and we often get together and talk.And I have a pretty good relationship with the customers I have cooperated with before.We are all good friends now.So I think I can make a huge profit for your company.And I'd like to share my customer resources with you without influencing my previous company.

当然有了。我很擅长社交。我在许多行业都有朋友，而且我们经常聚到一起聊天。我跟我以前合作过的客户也都相处得很好，我们到现在都是很好的朋友。所以我认为我可以为贵公司创造巨额的利润。并且，在不损害我原公司利益的情况下，我十分乐意将我的客户资源与贵公司共享。

回答模板3

I am very good at social contact.To be honest，my clients have been my good friends，and we often get together.Whenever there are difficulties in our lives，we always lend hands to each other.I think businessmen are very smart，and if you want to make friends with them，you need to have three qualities: kindness，sincerity，and faithfulness.

我很擅长社交。坦白说，我的客户们都已经成了我的好朋友，而且我们经常在一起聚会。无论生活中何时有困难，我们都会互相帮助。我认为生意人都很精明，如果你想要跟他们交朋友，你需要做到以下三点:热心、真诚、守信。

回答模板4

To tell the truth，I surely have a lot of frequent clients since I have worked for so many years.I have a good relationship with my clients I have ever cooperated before，and we are good friends now.I have talked to them that I wanted to change my job and they said they would keep on supporting me.

不瞒您说，从业这么多年以来，我还真有不少老客户。我与之前合作过的客户们的关系很好，而且我们现在都是好朋友了。我曾经告诉过他们我想换工作，他们都表示愿意继续支持我。

Dialogue 1　超真实面试现场

A: How would your present boss describe you?

B: He says that I am diligent，industrious and always willing to lend my hands to others.I think it is not difficult for me to achieve this.I approach things enthusiastically and I am cheerful and friendly.I love my work and my colleagues.

A: What kind of people do you like to work with?

B: I would like to work with people who are careful，curious and creative.People who are careful with the work can do the work better.People who are curious about everything can find ways to resolve those work related problems easily.People who are creative can use that quality to find a better way in the work they do.

A: How would you go about building relationships with new work colleagues?

B: As a newcomer，I think it is important to make some contributions，suggestions，and comments，but you must know how to raise these things at the appropriate time.When I join a new group，I will listen and observe carefully，and I will learn from my elder colleagues as much as possible.

A:你现在的老板如何评价你?

B:他说我工作认真、勤奋，而且总是乐于助人。我认为对我来说做到这一点并不难。我热情地对待每件事，而且我性格乐观、友好。我爱我的工作以及我的同事。

A:你喜欢和哪种类型的人一起工作?

B:我喜欢跟细心、有好奇心、有创造力的人一起工作。细心的人能把工作做得更好。对事物充满好奇心的人能够很容易地找到方法去解决那些与工作有关的问题。有创造力的人能利用这一品质在他们的工作中找到更好的方法。

A:你会用什么方式与新单位的同事建立起友好的关系?

B:作为新人，我认为做贡献、提建议、做评论固然重要，但是你必须知道如何在适当的时候提出这些事情。当我新到一个单位的时候，我会仔细地聆听和观察，并且会尽可能多地向年长的同事们学习。

Dialogue 2　超真实面试现场

A: Do you have any source of contacts?

B: I am very good at social contact.To be honest，my clients have been my good friends，and we often get together.Whenever there are difficulties in our lives，we always lend hands to each other.

A: How would your friends or colleagues describe you?

B: My friends say I am a considerate and dependable person.They often confide their troubles to me，and I help them out patiently every time.I am good at social contact and friendship is important to me.

A: How do you cope with disagreements with colleagues?

B: On such an occasion，I would try to listen to everyone's opinions and try my best not to be stubborn.I would try to consider everyone's suggestions when making decisions.

A: What types of people do you have trouble getting along with?

B: I get along well with almost everybody，but I tend to get frustrated at people who always say yes and end up not delivering.I expect honesty and integrity，and saying yes should mean yes.Perhaps I should urge them to complete the task in a proper way.

A:你有人脉资源吗?

B:我很擅长社交。坦白说，我的客户们都已经成了我的好朋友，而且我们经常在一起聚会。无论生活中何时有困难，我们都会互相帮助。

A:你的朋友或同事如何评价你?

B:我的朋友们说我是一个体谅别人和值得信赖的人。他们经常向我倾诉他们的烦恼，而我每次都耐心地帮他们解决。我很擅长社交，友情对我来说十分重要。

A:你和同事意见不合会怎么处理?

B:在这种情况下，我会尽量听取每个人的意见，并尽力不固执己见。在我做决定的时候，我会考虑每个人的意见。

A:你和哪种类型的人相处有困难?

B:我几乎能和每个人相处得很好，但是光说不练的人会使我感到泄气。我盼望人们诚实和正直，并且说到就应该做到。或许我应该用一个恰当的方式督促他们完成任务。

Dialogue 3　超真实面试现场

A: Do you prefer to work alone or as part of a team?

B: In my previous job，I have worked with many people as a team.That means we need to do our part on time to meet our mutual deadline.This is a kind of team work as well as independent work，so I am good at both.

A: How do you get along with younger co-workers?

B: I'll get to know them and find common ground for us where we could work efficiently together.

A: What have you learned about dealing with people from your experience?

B: I have learned that listening is the most important part of dealing with people，especially when they are in trouble.If you want to help them，you must listen to them carefully and understand their worries and concerns first.

A: What would you do if someone uncovered a mistake you had made?

B: If I was aware of the mistake I had made，I would apologize straight away and do anything I could to minimize the losses of the company.If I was asked to apologize to a client，I would do it immediately rather than try to pass the buck or pretend it was not my fault.

A:你觉得一个人工作好，还是作为小组成员工作比较好?

B:在我前一份工作中，我跟许多人一起作为一个团队工作过。这就意味着我们每个人必须按照进度做好我们自己的分内工作，这样才能与彼此的完成期限相对接。这是一种团队工作，同时也是独立工作，所以二者我都擅长。

A:你如何与较年轻的同事相处?

B:我将了解他们，找到我们的共同点，使得我们可以一起高效地工作。

A:在你以往的经验中，与人相处这一方面你都学到了什么?

B:我学会了在与人打交道时，倾听很重要，尤其当他们有麻烦的时候。如果你想要帮助他们，你必须首先认真听他们的倾诉，并且了解他们所担忧和关心的事情。

A:如果有人发现你犯了错误，你会怎么做?

B:如果我意识到我犯了错误，我会立即道歉，并且尽量把公司的损失降到最低。如果要求我向客户道歉，我也会立刻这样做，而不会推卸责任，或者假装那不是我的过错。