出版商致谢

出版商致谢

Chapter 1-Introductory assignment is reprinted with permission from Von Oech，R.，A Whack On The Side Of The Head，Warner Books Inc.（1998），p.20.Copyright©1983，1990，1998 by Roger Von Oech.

Chapter 2-Assignment 1 is reprinted with permission from Rowe，C.，The Management Matrix:The Psychology of Interaction，Alfred Waller Ltd（1992），p.1，with permission from Patricia Rowe.

Personal awareness and skills exercise‘So What’s Your Work Ethic？’is reprinted with permission from Professional Manager，published by the Chartered Management Institute，May 2003，p.38，and Walmsley，C.J.，Your Future Looks Bright，Preston Beach（2002），p.98.

Case study 2.1‘Eric and Kipsy’is reprinted with permission from Porter，L.W.，Lawler，E.E.and Hackman，J.R.，Behavior in Organizations，McGraw-Hill，New York（1975），pp.3-14.

Chapter 3-Assignment 1 is reprinted with permission from DuBrin，A.J.，Human Relations:A Job-Oriented Approach，Reston Publishing/Prentice Hall/Pearson Education Inc.（1978），pp.296-7.

Case study 3.1‘Applications of Organisation Theory in Helgaton Ltd’，is reprinted with permission from Mullins，L.and White，I.，in Adam-Smith，D.and Peacock，A.（eds），Cases in Organisational Behaviour，Pearson Education（1994），pp.19-29.

Chapter 4-Assignment‘Our Organizational Society:Your Association with Organizations’is reprinted with permission from Kast，F.E.and Rosenzweig，J.E.，Experiential Exercises and Cases in Management，McGraw-Hill，New York（1976），pp.13-15.

Chapter 5-Personal awareness and skills exercise‘Assessing yourWork Values’is reprinted with permission from Misselhorn，A.，The Head and Heart of Management，Management and Organization Development Consultants（SA）（2003），p.36.

Case study 5.1‘Square Deal plc’is reprinted with permission from the Institute of Administrative Management，Diploma in Administrative Management Examination Paper，Summer 1983.

Case study 5.2‘Top to Toe’is reprinted with permission from the Chartered Institute of Secretaries and Administrators，Management Principles Examination Paper，June 2003.

Chapter 6-Assignment 2‘Have YOU Got What it Takes to be a CEO？’is reprinted with permission from Gwyther，M.，Management Today，November 2001，pp.56-9.

Case study 6.1‘What Is Management？’from Doswell，R.and Nailon，P.，Case Studies in Hotel Management，third edition，Barrie＆ Jenkins（1976）.

Chapter 7-Assignment 1‘Principle of Supportive Relationships Questionnaire’is reprinted with permission from Likert，R.，The Human Organization-Its Management and Value，McGraw-Hill，New York（1976），pp.48-9.

Personal awareness and skills exercise‘Your Management Style’is reprinted with permission from Osland，J.S.，Kolb，D.A.and Rubin，I.M.，Organizational Behavior:An Experimental Approach，seventh edition，Prentice Hall（2001），pp.24-5.

Case study 7.1‘Library Management’is reprinted with permission from the Institute of Chartered Secretaries and Administrators，Management Principles Pilot Paper，Administrator，December 1993.（Administrator is now published under the title Chartered Secretary.）

Chapter 8-Assignment 1‘Least Preferred Co-worker（LPC）Scale’is reprinted from A Theory of Leadership Effectiveness，McGraw-Hill（1976），p.41，with the permission of the author，Professor F.E.Fiedler，University ofWashington.

Assignment 2‘T-P Leadership Questionnaire:An Assessment of Style’by Sergiovanni，T.，Metzcus R.and Burden，L.adapted from their article‘Leadership Behavior Description Questionnaire’，in the American Educational Research Journal 6，1969，is reprinted by permission of the publisher，the American Educational Research Association.

Assignment 4‘Your Leadership Style’is reprinted with permission from Schermerhorn Jr，J.R.，Hunt，J.G.and Osborn，R.N.，Managing Organizational Behavior，fourth edition，used by permission of John Wiley＆ Sons Inc.（1991），p.484.

Case study 8.1‘The Paradox of Pim Fortuyn:A Study in Charismatic Leadership’.I am grateful to my colleague Karen Meudell for providing this case study.

Chapter 10-Case study 10.2‘Royal Mail:Making your life easier by helping you do a better job’.Thanks to Yasmin Ahmed and Royal Mail Group plc.

Chapter 11-Personal awareness and skills exercise‘Inference-observation’exercise is reprinted with permission from Haney，W.V.，Communications and Interpersonal Relations:Text and Cases，sixth edition，Irwin，Illinois（1992），p.213.

Chapter 12-Personal awareness and skills exercise contributed by Sheila Ritchie of Elm Training and derived from the full 12-factor Motivation to Work Profile.It is reprinted with permission.

Case study 12.1‘Not so Much a Motivational Pyramid，More a Slippery Slope’.I am grateful to Linda Fleming for providing this case.

Chapter 13-The copyright of case study 13.1‘Hovertec plc’rests with my colleague Tom McEwan，and is reprinted with permission.

Chapter 14-Personal awareness and skills exercise is reprinted with permission from Woodcock，M.，50 Activities for Teambuilding，Gower，Aldershot（1988），with permission from Ashgate Publishing Limited.

Chapter 15-Assignment 2 is reprinted with permission from the Institute of Chartered Secretaries and Administrators，Management Principles Examination Paper，June 1999.

Case study 15.1‘Zeton Ltd’is reprinted with permission from Administrator，The Institute of Chartered Secretaries and Administrators，April 1996，P.36.（Administrator is now published under the title Chartered Secretary.）

Case study 15.2‘Direct Telecommunications PLC（DT）’is reprinted with permission from the Institute of Chartered Secretaries and Administrators，Organisation and the Human Resource Examination Paper，May 2002.

Chapter 16-Case study 16.1‘The City Hospital:Bureaucracy and Empowerment’is reprinted with permission from the Institute of Chartered Secretaries and Administrators，Organisation and the Human Resource Examination Paper，November 2002.

Case study 16.2‘Fabrique Décor’is reprinted with permission from the Institute of Administrative Management，Advanced Diploma Examination Paper，December 2000.

Chapter 18-Case study 18.1‘The Wide Open Spaces’from Chilver，J.，People，Communication and Organisation，Pergamon Press（1984），pp.118-19.

Case study 18.2‘Managing Supervisors’is reprinted with permission from the Institute of Chartered Secretaries and Administrators，Management:Principles and Policy Examination Paper，June 1985.

Case study 18.3‘The Falcon Car Company’is reprinted with permission from the Institute of Chartered Secretaries and Administrators，Organisation and the Human Resource Examination Paper，June 2003.

Chapter 19-Case study 19.1‘London Taverns Ltd’has been prepared jointly with，and from original material supplied by，my colleague Karen Meudell.

Case study 19.2‘Accelerating the performance momentum at Sisson Systems’is reprinted with permission from the Institute of Chartered Secretaries and Administrators，Organisation and the Human Resource Examination Paper，June 1999.

Chapter 20-Case study 20.1‘Wessex Computers’is reprinted with permission from the Institute of Administrative Management，Certificate in Administrative Management Examination Paper，Summer 1983.

Case study 20.2‘Sumprint Ltd’is reprinted with permission from the Institute of Administrative Management，Case Study Examination Paper，June 2002.

Chapter 21-‘The Organisational Politics Questionnaire’is reprinted with permission from DuBrin，A.J.，Human Relations:A Job-Oriented Approach，fifth edition，Prentice Hall/Pearson Education Inc.（1992），pp.306-7.

Case study 21.2‘The Omega organisation’is reprinted with permission of the Institute of Chartered Secretaries and Administrators，Management:Principles and Policy Examination Paper，June 1987.

Chapter 22-Assignment‘Rate Your Readiness to Change’is reprinted with permission from Stewart，T.A.，Fortune，7 February 1994，pp.63-4，Time Inc.All rights reserved.

Case study 22.1‘The Wakewood organisation’is reprinted with permission from the Institute of Chartered Secretaries and Administrators，Management:Principles and Policy Examination Paper，December 1986.

Case study 22.2‘Gremby County Council’is reprinted with permission from Bowman，C.and Jarrett，M.G.，Management in Practice，third edition，Butterworth-Heinemann（1996），pp.209-11，with permission from Elsevier Ltd.

Case study 22.3‘Managing Knowledge at an NHS Trust’.I am grateful to Rajeev K.Bali and Ashish N.Dwivedi for providing this case.

Chapter 23-Assignment 2‘Assessing your Organisation’is reprinted with permission from BBC，Building Tomorrow’s Company-Supporting Notes and the Centre for Tomorrow’s Company andWilliam Tate，1999.

Personal awareness and skills exercise is adapted from material prepared by John Bourn for a UNISON distance learning course and is used with permission of the Education Officer.

Case study 23.1‘Eurasia Electronics’is reprinted with permission from the Institute of Chartered Secretaries and Administrators，Professional Administration Examination Paper，December 1999.

Case study 23.2‘Rudmore Press Limited’.This case was prepared jointly with，and from original material provided by，my colleague Karen Meudell.

DOGBERT character drawings copyright©1991 United Feature Syndicate，Inc.

Please note:we are all influenced by the thoughts and ideas of other people that tend to drift into the subconscious and are not always distinguished clearly from one’s own.I have attempted to give references for sources of work by other writers but apologise to any concerned if acknowledgement has inadvertently not been recorded.Should there by any queries，errors or omissions please contact the publisher.