景区票务服务

第二章　景区票务服务

学习目标

◎了解订票服务、售票服务、验票服务的流程及工作难点；

◎理解有关景区票务服务的岗位职能及要求；

◎掌握与旅游景区相关的票务服务内容；

◎熟练应用订票服务、售票服务、验票服务的技能。

本章导读

景区票务服务是游客接触景区的第一环节。本章重点对旅游景区的订票、售票和验票服务的工作流程进行了介绍,讨论了各服务流程中的工作难点,使学习者对旅游景区票务服务有个较全面的概括性的了解。

引导案例

1.上海旅游咨询服务网中的预订服务

1999年,上海旅游咨询服务网建立,它是通过运用先进的电子商务技术,使广大游客在短时间内即可完成订房、订票、订旅游线路等一系列交易。其主要功能包括提供旅游服务,借助网络,旅游者可直接实现宾馆订房、旅游预订、航班预订、景点订票、演出订票和餐饮订位等服务。同时与各旅游企业实现了交互联接,旅游相关企业不仅可以通过该网实时地发布业务信息,还可以借助该网实现订房、订票等远程交易。上海旅游咨询服务网在国内旅游行业中创下数个第一,为上海旅游业信息化发展,提高特大型城市旅游业的服务水准,为上海的信息服务业达到国际先进水平起到积极的作用。

2.如何预订香港迪斯尼乐园门票（英文原版）

A Hong Kong Disneyland park admission ticket is your passport to a full day of magical adventures.Buy tickets Online,at Ticket Express,or come to the Hong Kong Disneyland Main Entrance！

How to Book

Buy tickets Online,at Ticket Express,or come to the Hong Kong Disneyland Main Entrance！

Book Tickets in Advance Online

Purchase tickets conveniently through our website,then pick up your tickets beginning on the day after you have purchased online,at any one of the following locations:

·Hong Kong Disneyland Main Entrance Automagic Ticket Dispensing Machines.Opens daily from one hour before park opening until park close.See Park Hours.

·Hong Kong Disneyland Main Entrance Ticket Booths or Guest Relations Windows.Opens daily from one hour before park opening until park close.See Park Hours.

·Hong Kong Disneyland Ticket Express at MTR Hong Kong Station（Tung Chung Concourse）.Opens daily from 9am to 9pm.Click here to download the location map.

There is no service charge for online bookings.

For information before you begin booking online,please see recommended computer settings,and FAQs.

Purchase Tickets Directly at Hong Kong Disneyland Ticket Express

You can purchase tickets at the Hong Kong Disneyland Ticket Express,conveniently located at the MTR Hong Kong Station（Tung Chung Line Concourse.）Opens daily from 9am to 9pm.

Reserve Tickets as a Hotel Guest

As a hotel guest of the Hong Kong Disneyland Hotel or Disney’s Hollywood Hotel,you are guaranteed Park ticket availability for the duration of your stay.Contact our Reservation Center at＋8521 830 830or e-mail us.Opens daily from 9am to 6pm.

Plan through your Travel Agent

Tickets may be purchased as part of a your Hong Kong Disneyland travel package through travel agents.Contact your local travel agency for more information.

Book Tickets for Large Groups

Large groups wishing to purchase 100or more tickets（such as for family reunions,business meetings or conventions）can call the Hong Kong Disneyland Group Sales Office at＋8521 830 830.

Buy at Hong Kong Disneyland Main Entrance

Guests can purchase tickets on the day of their visit at the Main Entrance Ticket Booths or Guest Relations Windows.Opens daily from 9am until the park closes.

请思考:景区预订门票可以通过哪些方式？订票流程是怎样的？